Manager, Planning and Industrial Engineering
Apply Now Apply Later Job ID 10128786 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Aug. 20, 2025Job Summary:
This position reports to VP, Product Strategy, Park Ops and Planning and will lead analytical decision-making support, drive productivity improvement, and facilitate program development and operations design input on operational and expansion projects. This role will be accountable to operational and commercial leaders for their respective projects and serve as an integrator to ensure that site-based objectives and direction, along with functional area requirements, are aligned and integrated. The role is intended to ensure that a collaborative environment is developed to promote innovation, continuous improvement, and facilitate effective and clear decision-making.
Responsibilities:
Act as a key advisor on strategic business decisions in all areas, from expansion planning to annual planning to daily operations and events. Determine the right proposal to optimize operational efficiency, improve guest and cast experience, and drive business results.
Apply advanced knowledge of Industrial Engineering techniques and demonstrate strong business acumen to drive continuous improvement and solve complex business problems through rigorous data and statistical analysis.
Develop and maintain strategic partnerships throughout Disney to better understand the business climate and help move work forward. Translate and communicate complex information to audiences at varying levels of leadership.
Lead I.E. development on new projects, from a single location to land expansion, representing all relevant LOBs to prepare design inputs in areas.
Develop operational design requirement documents, used for the basis of design and pro forma development for new projects.
Support and enable the creative development process, working closely with Operations Development (OD) and Walt Disney Imagineering (WDI) as business partner and operational expertise, keeping WDI accountable for delivering the operational scope and achieving the project’s strategic intent.
Engage appropriate leadership groups and facilitate dialogue and decision-making that effectively balances various operational, and business needs with the broader strategic and commercial intent of the projects.
Recognize and develop high-performing cast members; be responsible for team building, build succession plan as the team grows; and embrace and maintain Disney culture within the team.
Qualifications:
Bachelor or Master's in Industrial Engineering, Operations Research, Applied Mathematics, Statistics, or equivalent.
10 years of applied Industrial Engineering related experience, with at least 5 years in a leadership role.
Proven experience in consulting and influencing senior executives
Strong analytical, problem-solving, and conceptual thinking skills
Excellent interpersonal and project management abilities, with experience leading cross-functional teams
Proficiency in modeling tools, statistical software, and simulation techniques
Ability to work in a fast-paced environment under changing conditions.
Familiarity with Disney operations and culture is a plus
Previous experience in Menu programming, good understanding of financial valuation fundamentals, and ability to drive scope, value, and risks discussions throughout the design process is a plus.
HKProfessional #LI-CL1
About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort offers unforgettable, culturally distinctive Disney experiences for guests of all ages and backgrounds. Filled with your favorite Disney stories and characters, Hong Kong Disneyland Resort offers guests the opportunity to explore eight diverse lands that are home to award-winning, one-of-a-kind attractions and entertainment. Complete your adventure with stays at the resort’s luxurious Disney hotels. The magic doesn’t end at our doorstep; as a dedicated member of the local community that cares deeply about societal wellbeing, Hong Kong Disneyland Resort spreads its magic through community service programs that help families in need, boost creativity among children and families, encourage the protection of the environment and inspire healthier living.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.